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RESERVATION

Q. How do I reserve my hotel room?
A. Through telephone call, facsimile or e-mail.

Q. When I submit my reservation, where does my request go?
A. It will go to our Reservation Department.

Q. How long will it take Ancasa Hotel Kuala Lumpur to respond to my reservation request?
A. Within 24 hours and not later than 36 hours.

Q. I don't have 24 hours to wait for a confirmation, What can I do?
A. You may contact the hotel directly using the hotels hotline number.

Q. How do I know my reservation is confirmed ?
A. When you received our acknowledgement via the e-mail or fax within 24 hours and not later than 36 hours. Reservations are deemed secured if guaranteed with credit card or a prepaid Cash Deposit into the hotel's Bank Account.

Q. After filling up and submission of my Reservation Form, how do i know if my reservation is confirmed?
A. Within 24 hours and not later than 36 hours, you will be contacted by e-mail informing you on the status of your reservation.

Q. What happens if I encounter problem with my reservation upon checking-in?
A. It is advisable for you to quote your confirmation number if you were given one but if you were not, it would be advisable for you to print out the confirmation letter and bring it along.

Q. What do I need upon checking-in ?
A. If you were given a confirmation number please quote it during checking-
in and if you do not, were it would be advisable to print out the confirmation letter and bring it along.

Q. What if the hotel has no vacancy?
A. If we are fully booked, your reservation would be put onthe waiting list.

Q. How far ahead should I make the reservations?
A. At least 72 hours before the arrival date.

Q. Is it advantagous for us to book early ?
A. Yes it is, as most of the time we are always fully booked. In order not to get disappointed please make your booking as early as possible.

Q. During the reservation I gave my credit card details but upon checking-in I decide to pay cash. Is this possible?
A. Yes ( since we do not collect payment online), you may pay cash upon check-in or during check out.

Q. What are the means for us to guarantee our booking ?
A. To guarantee your booking we would request for your credit card details. For those without credit card details we would instruct them to make a cash deposit into the hotel's bank account.

Q. Which would you prefer us to use to guarantee our reservation, by Credit Card or Cash Deposit ?
A. Depending where you are from, If you are from Overseas, we would prefer Credit Card due to the troublesome procedures of you having to go to the nearest compatible bank to make the cash deposit. To make your reservation and confirmation process easier and faster we would prefer cash.

Q. If we do not have a Credit Card, can we make our reservations via your Online Reservation Form and what are the procedures ?
A. Yes, you can make your reservations via our Online Reservation Form. The procedures would be as follows. You are to fill up our Online Reservation Form and indicate to us that you are paying cash. We shall give you further instructions on how to make your Cash Deposit into our Bank Account during the confirmation stages.

Q. Do you collect payment during the Reservations stage ?
A. No, we do not collect payment during the reservations stage. However we need your credit card details to guarantee your reservation.